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City Heeds Gotbaum Call for Overhaul of STD Clinic Policy
Frieden Promises New Procedures So No Patient Is Turned Away

In response to pressure from Public Advocate Betsy Gotbaum, the City has promised to institute new procedures at its walk-in STD clinics so that individuals seeking testing are no longer turned away. Gotbaum wrote a letter to Health Department Commissioner Thomas Frieden in late July demanding that he take steps to ensure that clinics are adequately staffed and that all New Yorkers seeking testing are accommodated. In his reply, Frieden outlined a series of measures, effective mid-September, designed to address the problem, including a realignment of staff work schedules and a thorough evaluation of employee productivity.

“Every New Yorker has a right to immediate HIV testing, and no one should ever be turned away from a City clinic,” Gotbaum said. “I am pleased that Commissioner Frieden is taking my concerns seriously and working to solve the problem.”

Gotbaum took action in response to a July 14-20 report by Gay City News, “Demand Overwhelms STD Clinics,” which indicates not only that clinics frequently turn away New Yorkers seeking testing but also that clinic staff fail to accurately record the number of turn-aways or to inform the public of the right to immediate HIV testing. In his letter to Gotbaum, Frieden stated that new standard for City STD clinics will be that “a clinic manager or public health advisor will speak with each patient to assess the most appropriate STD care plan.” He also pledged to hire additional staff if the problems persist.

“As Public Advocate, my job is to fix government so that it’s working for all New Yorkers,” Gotbaum said. “I spoke up about a lapse in the City’s public health policy, and now the administration has agreed to enact reform. That’s how the process works.”

Gotbaum said she will monitor the City’s STD clinics to ensure that the new procedures are fully implemented and to determine whether they adequately address the problem.


 

 

 

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