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Contact: Frank Sobrino
O: (212) 669-4193

 

Statement of Public Advocate Betsy Gotbaum for City Council Hearing on Coordination between the Administration for Children’s Services and the Department of Education, 4/11/06

 

Thank you, Chair de Blasio and Chair Jackson for calling this important hearing.

 

I want to thank Mayor Bloomberg, Deputy Mayor Gibbs, and Commissioner Mattingly for responding quickly to the concerns raised by my office, the City Council, and others following the death of Nixmary Brown.

 

In particular, I am pleased to see the administration adopting measures to address the critical issue of interagency communication. The new protocols for communication and coordination between ACS, the Department of Education, and the NYPD are a step in the right direction. It is of vital importance, however, that more agencies be included in the reform process.

 

The DOE and the NYPD are not the only agencies with which ACS has failed to communicate effectively. In the case of Dahquay Gillians, for example, the Department of Probation had pertinent information about the ongoing drug use of Dahquay’s mother and conveyed that information to ACS, but ACS did not conduct adequate follow-up.

 

The administration should not wait for another senseless death before turning its attention to the other agencies that play a role in child welfare. The task force headed by Deputy Mayor Gibbs should develop protocols for communication and coordination between ACS and all relevant agencies—including the Department of Probations, the Department of Homeless Services, the Human Resources Administration, the Department of Juvenile Justice, the Department of Youth and Community Development—so all information pertinent to the protection of children is both conveyed and acted upon.

 

While the importance of such measures can hardly be over-stated, big-picture reforms can only be effective if they are implemented consistently. The devil is in the details, and Mayor Bloomberg, Deputy Mayor Gibbs, and Commissioner Mattingly must ensure that front-line workers are making proper decisions and taking appropriate action in every case.

 

To this end, the administration should expand efforts to address the critical issue of caseworker turnover. High turnover means that child welfare cases are often passed from one caseworker to another with little continuity of care, and the ones who suffer are the children who get lost in the shuffle. The same problem applies to family court attorneys who handle the legal side of child welfare cases.

 

I am encouraged by the announcement that ACS will hire 325 more child protective service workers and 32 more attorneys in order to decrease caseloads. Overloaded and under-prepared caseworkers and attorneys cannot always make the acute and timely judgments necessary to protect the life of an abused child.

 

A high caseload, however, is likely not the only factor contributing to low morale. The fact is, this is one of the most difficult jobs in the city. I applaud ACS for announcing new measures to increase training and supervision, but I recommend that it take further steps to determine what can be done to decrease burnout, reduce turnover, and ultimately ensure that reforms are effectively carried out.

 

These steps, along with the measures the task force has already announced, will help ensure that ACS is able to fulfill its mission of protecting our most vulnerable children.

 

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